Marshalling Brain Injuries Alliance is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal information when you:

visit our website
contact us
join our support groups
subscribe to updates or newsletters
interact with us through social media.

2. Who We Are

Marshalling Brain Injuries Alliance is the trading name of Marshalling CTE CIC, a UK Community Interest Company focused on supporting individuals affected by brain injury.

For the purposes of data protection law, Marshalling CTE CIC is the data controller responsible for your personal data.

3. What Information We Collect

We may collect the following types of information.

Personal Information

Examples may include:

name
email address
phone number
messages you send through contact forms.

Support Group Participation Information

If you join a support group or request support, we may collect limited information necessary to provide support services.

Website Usage Information

When you visit our website, we may automatically collect:

IP address
browser type
pages visited
time and date of visits.

This helps us improve the performance and usability of our website.

4. How We Use Your Information

We may use your personal information to:

respond to enquiries
provide support group access
send updates about our activities
improve our services and website
manage volunteer and community engagement.

We only use your information for legitimate organisational purposes.

5. Legal Basis for Processing

Under UK GDPR, we process personal data based on one or more of the following legal grounds:

Consent – when you choose to contact us or subscribe to communications
Legitimate interests – when processing is necessary for the operation of our organisation and services
Legal obligations – where required by law.

6. How We Store and Protect Your Data

We take reasonable steps to protect personal data from:

unauthorised access
misuse
accidental loss.

Information may be stored using secure digital systems and access is restricted to authorised individuals.

7. Sharing Your Information

We do not sell personal information.

We may share limited information with trusted service providers when necessary to operate our services (for example website hosting or email services).

Information may also be shared if required by law.

8. Data Retention

We keep personal information only for as long as necessary for the purpose it was collected.

Information may be deleted or anonymised when it is no longer required.

9. Cookies

Our website may use cookies to improve user experience and analyse website traffic.

Cookies are small files stored on your device that help websites function effectively.

You can control cookies through your browser settings.

10. Your Rights

Under UK data protection law, you have the right to:

request access to your personal data
request correction of inaccurate information
request deletion of your data
object to certain types of processing
withdraw consent where applicable.

11. Third-Party Links

Our website may contain links to other websites.

We are not responsible for the privacy practices of external websites.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Marshalling Brain Injuries Alliance
Email: Jennifer.coates@marshalling-cte.co.uk
Website: www.marshalling-cte.co.uk

13. Complaints

If you believe your data has been handled improperly, you may raise a concern with the UK regulator:

Information Commissioner's Office