1. Introduction

Welcome to Marshalling Brain Injuries Alliance, a trading name of Marshalling CTE CIC ("we", "us", or "our").

These Terms of Service govern the use of:

• Our website
• Online content and resources
• Peer support groups (including Facebook, WhatsApp, and other platforms)
• Events and meetings
• Any services, advice, or information shared by our organisation

By accessing our website, joining our support groups, attending our events, or using our services, you agree to comply with these Terms of Service.

If you do not agree with these terms, you should not use our services.

2. Our Purpose

Marshalling Brain Injuries Alliance exists to:

• Raise awareness of traumatic brain injury (TBI), concussion, and Chronic Traumatic Encephalopathy (CTE)
• Provide peer support for individuals and families affected by brain injuries
• Share information, research, and advocacy
• Signpost people to relevant services and support

Marshalling Brain Injuries Alliance is not a medical provider and does not provide medical diagnosis or clinical medical care. We offer supportive wellbeing services and holistic therapies intended to complement, not replace, professional medical treatment.

3. Medical Disclaimer

Information provided through our:

Website

• Support groups
• Social media
• Events
• Publications

is intended for educational and informational purposes only.

It is not medical advice and should not replace advice from qualified healthcare professionals.

You should always seek advice from:

• Your GP
• Neurologist
• Mental health professional
• Other qualified healthcare providers

before making decisions about medical treatment.

If you are experiencing a medical emergency, contact NHS 111 or emergency services (999) immediately.

4. Peer Support Groups

Our support groups exist to provide safe, respectful peer support communities.

By joining our groups, you agree to:

• Treat all members with respect and kindness
• Maintain confidentiality of other members' personal stories
• Avoid harassment, bullying, discrimination, or harmful language
• Not provide medical advice unless clearly stating personal experience

We reserve the right to:

• Remove posts or comments
• Remove members who violate group guidelines
• Suspend access to protect the safety of the community

5. Confidentiality and Privacy

Members of our community often share personal experiences.

Users must not:

• Share screenshots from support groups without permission
• Share personal stories outside the group without consent
• Identify other members publicly without their permission

All personal data is handled in accordance with our Privacy Policy and UK GDPR requirements.

6. Acceptable Use

Users must not use our website, services, or communities to:

• Promote harmful or dangerous medical advice
• Harass or abuse other members
• Promote illegal activity
• Post offensive, discriminatory, or abusive content
• Advertise products or services without permission

We reserve the right to remove content or restrict access where necessary.

7. Crisis and Safeguarding

Our organisation provides peer support only and is not a crisis service.

If you or someone you know is in immediate danger or experiencing a mental health crisis, please contact:

• NHS 111
• Samaritans – 116 123
• Emergency services – 999

Where we believe a safeguarding risk exists, we may take appropriate action in line with our safeguarding policy.

8. External Links and Third-Party Information

Our website and social media may include links to external websites or services.

We are not responsible for:

• The content of third-party websites
• Advice or services provided by external organisations
• Accuracy of third-party information

Users access third-party services at their own discretion.

9. Intellectual Property

All content produced by Marshalling Brain Injuries Alliance including:

• Written materials
• Graphics
• Resources
• Educational guides
• Website content

remains the intellectual property of Marshalling CTE CIC, unless otherwise credited.

Content may not be:

• Reproduced
• Republished
• Distributed
• Used for commercial purposes
• without written permission.

Sharing links to our content for awareness purposes is encouraged.

10. Limitation of Liability

While we aim to provide accurate and helpful information, Marshalling Brain Injuries Alliance cannot guarantee:

• The completeness of all information
• That information will apply to every individual situation
• We are not liable for:
• Any decisions made based on information provided
• Any damages or losses resulting from use of our services or content

Users access our resources at their own discretion.

11. Changes to Services

We reserve the right to:

• Modify or discontinue services
• Update support group guidelines
• Change website content
• Update these Terms of Service
• Changes may occur without prior notice.

The most recent version will always be available on our website.

12. Changes to These Terms

We may update these Terms of Service periodically to reflect:

• Legal requirements
• Organisational changes
• Updates to our services

Continued use of our services after changes indicates acceptance of the updated terms.

13. Governing Law

These Terms of Service are governed by the laws of England and Wales.

Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales.

14. Contact

For questions about these Terms of Service or our organisation, please contact:

Marshalling Brain Injuries Alliance
Trading name of Marshalling CTE CIC

Email:
marshalling.cte@gmail.com

Support Contact:
07940 202727